Shipping & Returns

Last updated: August 27, 2026

Shipping

Drop Zone Grooming Company currently ships only to addresses within the United States. We do not currently ship internationally, to freight-forwarding addresses, or to destinations requiring customs documentation.

Orders are normally processed within 2–3 business days, excluding weekends and holidays. During launches, promotions, severe weather, or unusually high order volume, processing may take longer. Customers receive a shipping confirmation with tracking information after an order ships.

Standard shipping is $8 for orders below $80. Standard shipping is free for qualifying orders of $80 or more after discounts and before taxes. Available delivery methods and charges are displayed at checkout.

Estimated carrier transit times begin after the order is processed and accepted by the carrier. Standard delivery is generally estimated at 3–7 business days after shipment. Delivery dates are estimates and are not guaranteed.

Please provide a complete and accurate shipping address. Contact us at hq@dropzonegroomingcompany.com as soon as possible if an address needs correction. We cannot guarantee a change after fulfillment begins. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Drop Zone Grooming Company is not responsible for carrier delays, weather delays, or other events outside our reasonable control, but we will make reasonable efforts to assist with the carrier process.

Damaged, Missing, or Incorrect Orders

Inspect your delivery when it arrives. If an item is damaged, missing, or incorrect, contact us promptly through our Contact page or at hq@dropzonegroomingcompany.com. Include the order number and clear photos of the package and affected item when applicable.

Returns

We accept return requests for eligible items within 30 days after delivery. Contact us before sending any item back. To be eligible, an item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.

For health and hygiene reasons, opened or used beard oil, beard balm, body butter, cologne, sample products, and other personal-care products are not returnable unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise. Sample packs, gift cards, final-sale items, and specially identified imperfect merchandise are not returnable unless they arrive damaged, defective, or incorrect.

Customers are responsible for approved return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We do not charge a restocking fee on approved returns. Refunds are issued to the original payment method after inspection.

Order Changes and Cancellations

We will try to accommodate a cancellation or change requested before fulfillment begins, but we cannot guarantee changes or cancellation after an order is being prepared or has shipped.

Questions

Email hq@dropzonegroomingcompany.com or call 920-200-2992. Customer service hours are Monday–Friday, 10:00 a.m.–5:00 p.m. Central Time, excluding holidays.